Macintosh Computer Services


If you're reading this, you probably need help with your Mac but are unsure about who to call.  How will you know if the person you're thinking of calling has the skill and experience to fix your problem? 

You should be looking for a few key things: years of experience, Apple Certification, recommendations from previous customers and an up-to-date website.


Apple/Macintosh computers are very complex machines. How the software interacts with the hardware determines the usability of the computer.  Or in some cases, the inability to use the computer at all. Occasionally, there is even a hardware failure.

You wouldn't want an inexperienced tech trying to figure out your Mac's problem, would you? Technical book knowledge is very valuable but hands-on experience is even more important in my opinion.  During my nearly 2 decades of experience, I have had the opportunity to work on most computer models from Apple, *Motorola and *Power Computing (* the clone years). I have extensive knowledge of the Mac operating systems from OS 7 to the current version of OS X and how to repair them.

It takes a lot of time and diligence to stay abreast of all the daily changes with new software releases and troubleshooting procedures, but with every new tidbit I uncover, I become that much more valuable a resource to you.

I have worked with private schools, churches, government departments and small to mid-size businesses, usually as their only computer support person. I have current support agreements with many clients, some for as long as 11 straight years.

I have been helping the Mac users of North Florida since 1992…I think that's a lot of experience!

Allow me to introduce myself, my name is Eric Francis, owner of Macintosh Computer Consulting, the premier independant Mac support firm in Jacksonville, Florida.